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POLL: Alaska Airlines Eliminates In-Flight Prayer Cards

The Seattle-based airline company responded to consumer complaints.

 

Today, Alaska Airlines announced it will no longer place in-flight prayer cards on its first-class meal service beginning next month.

The move - which was made in response to customer complaints - is making national headlines. According to the Seattle Post-Intelligencer, Alaska Air Group Chairman and CEO Bill Ayer and Alaska Airlines President Brad Tilden told customers that it was not an easy decision to make:

Some of you enjoy the cards and associate them with our service. We also know some of you consider the cards to be a tradition that reflects your own spiritual beliefs. At the same time, we've heard from many of you who believe religion is inappropriate on an airplane, and some are offended when we hand out the cards. Religious beliefs are deeply personal and sharing them with others is an individual choice.

Here is the full statement that Alaska Airlines posted on its Facebook page:

At Alaska Airlines, we have provided prayer cards to our customers for more than 30 years. A former marketing executive borrowed the idea from another airline and introduced the cards to our passengers in the late 1970s to differentiate our service.

The cards have been provided only to our first class customers since meal tray service ended in coach about six years ago. Beginning February 1, however, we'll be eliminating the cards. This difficult decision was not made lightly. We believe it's the right thing to do in order to respect the diverse religious beliefs and cultural attitudes of all of our customers and employees.

Some of you enjoy the cards and associate them with our service. We also know some of you consider the cards to be a tradition that reflects your own spiritual beliefs. At the same time, we've heard from many of you who believe religion is inappropriate on an airplane, and some are offended when we hand out the cards. Religious beliefs are deeply personal and sharing them with others is an individual choice. Our priority at Alaska is to fly our passengers to their destinations safely, on time and with their bags.

It's important that everyone know this decision does not change our core values nor our care for our customers. We will continue to distinguish ourselves through the pride and professionalism of our people on every flight and in our communities.

The news prompted a backlash from some customers on Facebook.

"Stand by your beliefs and principle Alaska...don't turn your back to appease others. You should have never caved in on this one!," wrote user Michelle Lamontagne-Martino.

So we put the question to you, Woodinville, take our poll or tell us in the comments section below.

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Ken Mortland May 17, 2013 at 09:53 am
Congratulations to Inglemoor and Woodinville DECA teams. I knew you'd do us proud. NorthshoreRead More School District's DECA program has been winning awards for years. One of my ex-students, Heather Pressler, a DECA award winner from Inglemoor, is now a PhD candidate in molecular biology back on the East Coast. DECA opens so many doors to success.
L to R: Carol Pawlak, Amgen corportate communications; Bob Stewart, Bothell High School principal; Julia Lacey, Northshore School Board president; Larry Francois, Northshore superintendent; Amanda Rainwater, Bothell High School science teacher; and R
Ken Mortland May 17, 2013 at 09:48 am
Congratulation, Amanda. Always delights me to see Northshore teachers earning awards, as they areRead More among the very best in the state. Thank you for your efforts and service to your students and your profession.
Ken Mortland May 17, 2013 at 09:43 am
Congratulations, Lydia. You are continuing a tradition of leadership and excellent that is theRead More hallmark of the Northshore School District.
Local Guy April 10, 2013 at 01:58 pm
I have been extremely frustrated in the past in trying to effectively communicate with Frontier. MyRead More developing sense was one of very poor live support. I find it refreshing to see Frontier respond in a timely manner to this very public assertion. One can hope this is also occurring in your phone support, especially after hours...
Christy Reap April 10, 2013 at 12:30 pm
I have spoken to Mr. Gaulke and assured him we are not cutting speeds in the Woodinville market (orRead More any of our markets). We are working with him to approach his technical issues from scratch and will do all we can to alleviate his concerns about his speeds. His business, and all the business from our customers in the Woodinville market is very valuable to us. While we are disappointed to receive feedback his service is not living up to our standards, we are grateful for the opportunity to work with Mr. Gaulke and keep his valuable business. We welcome inquiries from other customers if there is anything we can do to improve. Please reach out to me at 425.275.8579 and let us know how we can help. Dan Clark General Manager Frontier Communications
Christy Reap April 5, 2013 at 09:47 pm
Frontier has spent the past three years expanding broadband to hundreds of thousands of homes acrossRead More the US and increasing speeds in many of our markets. Mr. Gaulke’s experience and recount of his conversation with one of our reps comes as a surprise to us. We are checking our records to find out what the possible miscommunication could have been. In the meantime, let us be clear: We are not decreasing speeds in Woodinvile, or any of our markets for that matter. We will be reaching out to Mr. Gaulke to see if we can alleviate any lingering concerns. Christy Reap Frontier Communications