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Update: Power Outage Ends Bonnie Raitt Concert at Chateau Ste. Michelle

About 1,300 customers were without power and those attending the sold-out Bonnie Raitt concert at Chateau Ste. Michelle said the concert was cut short by the power outage.

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As of 3:41 p.m. Monday, another statement was posted to the Chateau Ste. Michelle Facebook page:

Like the thousands of excited concert-goers at the sold-out? Mavis Staples and Bonnie Raitt show Sunday night, we were startled by the sudden black-out and disappointed when the show had to end abruptly just as Bonnie was closing it. We learned later that winds caused a tree to fall across a primary power line, which led to an area-wide power outage! Last night's show was the first in the 29 years of the Chateau Ste. Michelle Summer Concert Series to suffer such an extraordinary event, and we sincerely thank our loyal concert-goers for their understanding. Bonnie and Mavis put on a wonderful show with great music nonetheless!

Update at 3:23 p.m. Monday from the Chateau Ste. Michelle Facebook page: 

"We regret the abrupt ending of the Bonnie Raitt concert on Sunday night as she was closing the show. Winds caused a tree to fall across a primary power line, which led to an area-wide power outage. Bonnie Raitt thanks her fans for their understanding. On behalf of Bonnie Raitt, Mavis Staples and Chateau Ste. Michelle we apologize and share your disappointment."

 

A tree branch on a power line left 1,300 Woodinville customers without power Sunday night, according to Puget Sound Energy.

It also cut short the sold-out Bonnie Raitt/Mavis Staples concert at , according to those attending.

“We were at the Bonnie (Raitt) concert last night at the St. Michelle winery and at about 9:20 - all the power went off with a big sizzle," Martha Tyler told Patch in an email. "The show was over, many were disappointed."

She also said as they drove home they noticed many neighborhoods seemed to be without power.

The power officially went out at 9:17 p.m. near 14335 132nd Ave. NE, PSE officials said. They say the cause was a tree branch on a power line in that vicinity.

Nika Manfredi said she was at the when the outage occurred.

"Fortunately, they have their own generator and lots of candles," she posted on Woodinville Patch's Facebook page.

Power was restored at 10:28 p.m.

Kika Baa posted on the Chateau Ste. Michelle Winery Facebook page after the concert ended, asking for reimbursement information.

"‎Chateau Ste. Michelle Winery, Please tell us how you will be reimbursing patrons of the Bonnie Raitt concert than ended so abruptly!!!! Love the venue and Bonnie!!!! Please make it right!"

Chris Mallott wrote on their page, "Ha! Show ended early anyway. A bit unexpected, but Mavis Staples was wonderful! Bonnie was great too, just suffered from power outage. Great time regardless..."

Patch is checking with the winery to find out if any patrons will be reimbursed. According to their website:

"Tickets are non-refundable except in the event of a cancellation, and then tickets are refundable at the original point of purchase only." 

There will be no refunds, Chateau Ste. Michelle officials said Monday afternoon.

Check back for updates to this story.

Were you there? What were you told as the concert ended? Tell us what you experienced in comments.

James Hanson September 11, 2012 at 07:38 AM
On that issue, I support you 100%.
Madeline P. September 11, 2012 at 09:10 PM
Wow, people. Life's too short. Especially on today's date - its important to step back a bit, look at the big picture and appreciate what she played - even if it was cut short. Reviewing contracts? Not speaking on your anniversary? I feel bad for you guys. Move on and have a glass of wine (or ten).
Scott Douglas September 11, 2012 at 10:07 PM
In my opinion the response from St. Michelle is the primary problem here. They needed to be more creative with their PR. 30% off of over priced (but good) wine shows a lack of imagination! How about a wine tasting night for those who were at the concert and are interested in venturing back out to St. M before the summer is over? Maybe include a mini concert by some local talent. How about giving people a discount on the remaining Huey Lewis tickets? There's no perfect solution to this unforseen event. But, come on... A good faith effort by St. M now will pay off in the years to come.
frank brunner September 11, 2012 at 11:47 PM
I know Bonnie Brunner but who is Bonnie Raitt? Nevertheless... I read and enjoyed every word of every post. ( Over 70 in Olympia)
frank brunner September 11, 2012 at 11:58 PM
Ms Raitt's next album: "BONNIE RAITT BY FLASHLIGHT" What's wrong with that?
Evelyn C Terrell Parker September 12, 2012 at 01:57 AM
Dan, that is great customer service from the Sounders, and look, 2 years later you are still proud to tell a nice story.. the winery just handled all of this very poorly.. noone ever, ever has blamed Bonnie for this.. and those who call it An Act Of God, and that should be accepted, and that we should go to a venue with better planning? yep that is what I will do! Why would the Winery not have generators, back up lights and at least a battery operated microphone so that information could be relayed???
Evelyn C Terrell Parker September 12, 2012 at 02:05 AM
Well said Gerald.. I suspected the same thing about "Roger" and anyone else who pretends this was not a major let down and poorly handled.. I do believe they probably work for the winery :( so sad, further lies!
Evelyn C Terrell Parker September 12, 2012 at 02:08 AM
Beautiful Theresa :) I urged folks earlier to post on Bonnies website how poorly CSM is treating this situation, and how they are actually blaming Bonnie, stating that she told them, CSM to not bother "looking" for a generator, really??
Evelyn C Terrell Parker September 12, 2012 at 02:11 AM
Thanks for saying what I was getting ready to say Pam :)
Evelyn C Terrell Parker September 12, 2012 at 02:12 AM
Let me guess where you might work Madeline..
Evelyn C Terrell Parker September 12, 2012 at 02:12 AM
Amen, Scott!
Evelyn C Terrell Parker September 12, 2012 at 02:15 AM
It is kind of bizarre when you think of the situation and some of Bonnies song titles: "Luck of the Draw", "Nick of Time", "Let's Give Them Something To Talk About"... just saying :)
Evelyn C Terrell Parker September 12, 2012 at 03:21 AM
We are glad you are in the MW too James!
Evelyn C Terrell Parker September 12, 2012 at 06:26 AM
This is a great write up on Sunday nights disaster...this girl writes really well and was at the concert.. enjoy http://stephaniechacharon.com/2012/09/10/customer-service-in-a-digital-world/
Michelle Wagner September 12, 2012 at 06:38 PM
I don't see my comments on the list, maybe I didn't submit it correctly. I will try to resubmit it.
Badboy September 12, 2012 at 07:41 PM
Note to the spoiled I believe Chateau Ste. Michelle of Woodinville, Washington did an honorable thing even though not responsible for a shortened concert. Ste. Michelle offered 30% off any of their products, including wine and also receive a complimentary wine tasting. "It's intended as a gesture," and not as a reimbursement. ‘What more can you ask, it was an act of Mother Nature and had nothing to do with Chateau Ste. Michelle. If you were at a football game, we had an earthquake, it collapsed the stadium and 200 spectators died, would you also ask for a refund?? Get over yourself and grow up, shit happens.
Lisa Baumann (Editor) September 12, 2012 at 08:22 PM
Hey Badboy. Appreciate the comment, but could you repost without the profanity? Thanks.
Michelle Wagner September 12, 2012 at 09:17 PM
I am disappointed by the apology released from Chateau Ste. Michelle winery. Bonnie Raitt is my very favorite musician; I have loyally followed her musical career over the years. I faithfully wore my "Fundamentals" tour t-shirt last night, only to have an abrupt end to the evening in my 5th row seat from the stage! Bonnie performed Friday evening in Portland & my girlfriend there told me how wonderful she was, I could hardly wait for my turn! I have also been a long time patron of the winery; purchasing a lot of their wines and attending the concerts. The venue is so great for summer concerts! I accept the risk of "rain or shine", including last night. However, having said that, I feel the winery should be equally prepared for a power failure, as they do happen in the area. Not having generators for concert power back-up, is irresponsible in my opinion. The patrons should be compensated by Chateau Ste. Michelle Winery. The Barking Frog restaurant had it together, with back up power generators for their dining patrons! Maybe the winery could learn from their neighbors... I wonder how long Bonnie played for the her Saturday night audience, it would be interesting to know for comparison. I do know that Sunday night's loyal fans deserve more than they received.
Ron Olson September 12, 2012 at 09:55 PM
Why don't you blame the people that caused the power outage? The property owner at the top of the hill on 132nd Avenue NE on the south east corner has been adding tons of dirt to his lot in order to get parking spots for his guests. The dirt is piled up against the trees which is killing them. Not to mention they are putting the dirt on a steep slope without a permit...
Lisa Baumann (Editor) September 12, 2012 at 10:48 PM
Bonnie Raitt released a statement today about the Chateau Ste. Michelle concert - http://patch.com/A-xH41
Madeline P. September 13, 2012 at 01:04 AM
Thanks, Evelyn. Please guess...this will be fun. I am curious to see how you can connect my employer to this situation.
Geoff West September 13, 2012 at 07:03 AM
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Cajun Chef September 13, 2012 at 09:53 PM
Well Frank, she has had a few "light" titled releases over the years..... 4th Album (1974) - StreetLIGHTS 7th Album (1979 - The GLOW (snicker) 8th Album (1982) Green LIGHT I had to lighten up the mood a little. Too may peopole are way too uptight. I agree CSM needs to learn from this experience and do better the next time this happens, but I have been to quite a few outdoor shows over the years that have either had to shut down or at least shut down temporily until the storm passed. Either way, everyone should know, especially if you concert savvy, that there are risks to going to outdoor shows in the NW, these things can happen. I was at the Saturday show (boy did I pick that one right), and it was a great evening.
Nancy Draper September 13, 2012 at 10:12 PM
Cajun Chef - - thanks so much for sharing your concert savvy. I would have been lost without it. Again, I'll say that CSM has very rude staff, and I'm adding it to my list of places I never want to be in an emergency - - they are lame. Mine and my husband's first plan was to fly to Denver and see the Red Rocks show (as we have with others we've wanted to see - there may not be a better venue for handling crowds, etc.) I wish we had. We spent $400 on 2 tickets and it was pretty much a bust. But, we supported a couple of Bonnie's charities with the ticket money, and maybe, just maybe CSM will get their $hit together. Judging by their initial statement about the whole thing, my guess is that won't happen.
Lisa Baumann (Editor) September 13, 2012 at 10:15 PM
Hi all. I love the conversation here, just please refrain from all forms of swear words. Thanks!
Cajun Chef September 14, 2012 at 02:43 PM
My point wass, plan ahead people, bring a little flashlight or pack a small rain coat or blanket, etc for outdoor concerts, expecially if the weather forecast is less than favorable. I was at a show last year that had a storm that was seriously worse (driving rain and lightning all around the stage) for the Untapped Blues Festival in Kennewick, and they shut down 3 hours early. Does CSM need to learn from this experiance and make some changes? hell yes they, do, but this is in no ways Bonnie's fault, and no refunds are due to anyone. That is the nature of the beast. I too have spent $500 a pop to see Bonnie with backstage passes and I would be pretty upset if something happened that shut the show down or if it got rained out, etc. so I feel your pain. But some of the other comments on here are over the top ridiculous!
Nancy Draper September 14, 2012 at 03:33 PM
We have been to many outdoor concerts (as I say, including Red Rocks) I sat in the rain for 3 hours at an Elton John concert years ago - - pouring rain. He said "if you're willing to stay, I'm willing to play". I had the worst head cold ever afterwards, but it was so worth it. Sunday night we had our picnic food, flashlights on our I-phones, we brought rain ponchos just in case (it did spit a bit, and had it rained we would NOT have cared). The "This is Spinal Tap" style blow out on the stage then caused a massive confused mess. Again, I'll repeat, I don't need advice on how to attend an outdoor concert. I am letting everybody I know, know that CSM seems very ill-prepared to handle a crowd in such a situation, and will first send out a statement with false B.S. in it, when it appears people are upset ("just as Bonnie was ending her show.") I do believe THAT is what has caused so many here, on Facebook, on other blogs, to say "no more Chateau Ste Michelle concerts" Lying to customers does not win customer loyalty. It ain't rocket science.
Michelle Wagner September 14, 2012 at 06:36 PM
Nancy, you said it exactly, CSM flat out LIED to all of us who attended! It infuriates me that they would think the fans of Bonnie wouldn't be smart enough to figure out! Pretty easy to 'do the math', considering that we had half the show of the previous night's concert. She wasn't ending her show when the electricity went out, she hadn't even performed for an hour!! This will be the last time that I attend a concert at CMS and it is the last time that I will buy their wine. I will be encouraging my wine friends to do the same .
Saira V. September 15, 2012 at 03:48 AM
CSM fans got more of a show than those who paid big bucks to see B52s. That was the last show for me at 45 minutes total without power outage.
Pat Lee September 23, 2012 at 07:17 PM
30% off retail is still a profit for Ste M by the way......

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