Editor's Note: The following is a letter to the editor from Woodinville resident Brent Gaulke.
Woodinville Frontier Internet Customers........ Did you hear that Frontier Communications is going to cut our online speed in half?
I called Frontier last Friday to complain about my dragging internet speed and spent two hours on the phone trying to get an answer about what was going on?I was finally connected with Frontier Communication Manager Scott Bayer who informed me of some unfortunate news. Bayer indicated that Woodinville Services were going to be "Cut in Half"! If you had 6 MEGs you are going to have to get used to 3 MEGS!!
When questioning this action Bayer simply stated, "That's the way it is going to be." My issue was that for years now Frontier has told us (we are in a "low density area" as far as customers go) that they were going to be improving our service by replacing out dated phone lines, etc.
After all the rhetoric I asked Bayer "point blank" if we are going to have our services cut, what discount in pricing are we going to get? Bayer's reply was simply, "No discount, you will have to pay our going rate, that is just the way it is going to be."
While I don't know about all the rest of you I find hard to believe that Frontier's "Scott Bayer" should be able to get away with "that's just the way it is going to be."
Lets all look into this and see what we can do to be able to maintain our current access levels or, at least get a discount for "lessor service" than previously provided!
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