Letter: Woodinville Internet Speed to be Cut in Half?

Woodinville Frontier Internet Customers: Did you hear that Frontier Communications is going to cut our online speed in half?

Editor's Note: The following is a letter to the editor from Woodinville resident Brent Gaulke.

Woodinville Frontier Internet Customers........ Did you hear that Frontier Communications is going to cut our online speed in half?

I called Frontier last Friday to complain about my dragging internet speed and spent two hours on the phone trying to get an answer about what was going on?I was finally connected with Frontier Communication Manager Scott Bayer who informed me of some unfortunate news. Bayer indicated that Woodinville Services were going to be "Cut in Half"! If you had 6 MEGs you are going to have to get used to 3 MEGS!!

When questioning this action Bayer simply stated, "That's the way it is going to be." My issue was that for years now Frontier has told us (we are in a "low density area" as far as customers go) that they were going to be improving our service by replacing out dated phone lines, etc.

After all the rhetoric I asked Bayer "point blank" if we are going to have our services cut, what discount in pricing are we going to get? Bayer's reply was simply, "No discount, you will have to pay our going rate, that is just the way it is going to be."

While I don't know about all the rest of you I find hard to believe that Frontier's "Scott Bayer" should be able to get away with "that's just the way it is going to be."

Lets all look into this and see what we can do to be able to maintain our current access levels or, at least get a discount for "lessor service" than previously provided!

Brent Gaulke

Send your letters to the editor to lisa.baumann@patch.com or blog on Woodinville Patch by clicking here.

Mark Dillingham April 05, 2013 at 09:11 PM
I just checked my speeds on speedtest.net and it was where it usually is... close to our advertised speeds that we pay for. Frontier FiOS and FiOS TV are the products we use.
Jack Hugs April 05, 2013 at 10:46 PM
Frontier is awful. We have no choice as Comcast does not service our home. We get 1.5mbps speeds during the workday but evenings and weekends it drops to 300kbps - (0.3mbps) if we are lucky. I work from home, and any large file transfers have ot be performed through the night as the connection is so slow. Good reporting by the 'Patch' - thanks for the heads up.
Christy Reap April 06, 2013 at 12:47 AM
Frontier has spent the past three years expanding broadband to hundreds of thousands of homes across the US and increasing speeds in many of our markets. Mr. Gaulke’s experience and recount of his conversation with one of our reps comes as a surprise to us. We are checking our records to find out what the possible miscommunication could have been. In the meantime, let us be clear: We are not decreasing speeds in Woodinvile, or any of our markets for that matter. We will be reaching out to Mr. Gaulke to see if we can alleviate any lingering concerns. Christy Reap Frontier Communications
Christy Reap April 10, 2013 at 03:30 PM
I have spoken to Mr. Gaulke and assured him we are not cutting speeds in the Woodinville market (or any of our markets). We are working with him to approach his technical issues from scratch and will do all we can to alleviate his concerns about his speeds. His business, and all the business from our customers in the Woodinville market is very valuable to us. While we are disappointed to receive feedback his service is not living up to our standards, we are grateful for the opportunity to work with Mr. Gaulke and keep his valuable business. We welcome inquiries from other customers if there is anything we can do to improve. Please reach out to me at 425.275.8579 and let us know how we can help. Dan Clark General Manager Frontier Communications
Local Guy April 10, 2013 at 04:58 PM
I have been extremely frustrated in the past in trying to effectively communicate with Frontier. My developing sense was one of very poor live support. I find it refreshing to see Frontier respond in a timely manner to this very public assertion. One can hope this is also occurring in your phone support, especially after hours...


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